Return & Exchanges

• Returns and exchanges are accepted within 7 days of delivery.
• The item must be unused, unworn, and in its original packaging with all tags attached.
• Custom or personalized items (e.g., engraved jewelry, name pendants) are non-returnable.

We do not accept returns or exchanges for:

• Personalized or custom-made jewelry.
• Items damaged due to misuse, improper care, or normal wear and tear.
• Earrings due to hygiene reasons.
• Gift cards and final sale items.

• Step 1: Contact our customer support at [Your Email] within 7 days of receiving your order.
• Step 2: Provide your order number and a reason for the return or exchange.
• Step 3: Once approved, we will provide a return shipping address.
• Step 4: Ship the product back in secure packaging to prevent damage during transit.

• For defective or incorrect items, we will cover the return shipping costs.
• For general returns or exchanges, the customer is responsible for return shipping fees.
• We recommend using a trackable shipping service as we are not responsible for lost returns.

• Refunds are processed within 7-10 business days after we receive and inspect the returned item.
• Refunds will be issued via the original payment method.
• Shipping charges and COD fees (if applicable) are non-refundable.

• If you wish to exchange an item for a different size or design, please mention it when initiating the exchange request.
• Exchanges are subject to availability. If the requested item is unavailable, you may choose a store credit or refund.

• If you receive a damaged or defective item, contact us within 24 hours of delivery with clear photos of the issue.
• We will offer a replacement, exchange, or full refund, depending on the situation.

• We reserve the right to modify or update this policy at any time.
• Any changes will be posted on this page, and significant updates will be notified via email.

For any return or exchange requests, please contact us at Legacybybisma@gmail.com.